The wait on hold to a “call centre” only to be connected to someone at their kitchen table makes that 1:1 experience so much more human. I hope company’s can find a way to continue to make those calls feel as direct, as personal and welcoming.
The wait on hold to a “call centre” only to be connected to someone at their kitchen table makes that 1:1 experience so much more human. I hope company’s can find a way to continue to make those calls feel as direct, as personal and welcoming.